Refund Policy

Who this covers

Guillotine Life sells wholesale to approved trade accounts. We do not sell directly to consumers, and this site has no checkout, so this policy covers orders placed with us by a trade account.

Bought one of our products in a shop or online? Your return goes through the retailer you bought it from, under their return policy, because they hold your receipt and took your payment. If they cannot help, or the product itself is defective, email Info@guillotine-life.com and we will step in.

Damaged, defective, or wrong on arrival

Inspect your shipment when it lands. If anything is damaged, defective, short-shipped, or not what you ordered, tell us within 10 business days of delivery and we will make it right at no cost to you, by replacement or by credit or refund, whichever you prefer.

Email Info@guillotine-life.com with:

• Your purchase order or invoice number.
• The item and how many units are affected.
• Photos of the damage or defect, and of the outer carton and shipping label if the carton was damaged.

We will respond within 2 business days. Keep the damaged goods and packaging until the claim is settled, because a freight carrier may want to inspect them. Do not ship anything back before we give you a Return Merchandise Authorization (RMA) number, since we cannot reliably match an unlabelled pallet or carton to an order.

Returns of undamaged stock

Wholesale orders are made or allocated to your purchase order, so they are not sold on approval and we do not offer stock rotation as standard. We will still consider a return of unopened, unmarked, resalable goods in their original cases if you ask within 30 days of delivery. If we approve it:

• We issue an RMA number and the return address.
• Return freight is yours, and a restocking fee of up to 20% may apply.
• We inspect on arrival and issue a refund or account credit within 10 business days of receiving the goods.

Custom, private-label, and made-to-order production is not returnable once manufacturing has started, unless it is defective or does not match the approved sample or spec sheet. That is the one case where a return is genuinely not possible, and we say so up front rather than at claim time.

Cancelling an order

You can cancel a confirmed order at no cost until it enters production or is picked for shipping. After that, cancellation depends on how far along the run is, and any deposit already applied to materials may not be refundable. Ask us and we will tell you exactly where your order stands.

How refunds are issued

Approved refunds go back the way you paid. Card payments usually appear within 5 to 10 business days of us issuing the refund, depending on your bank. If your account is on invoice terms, we credit the account instead, and you can apply the credit to any open or future invoice or ask us to pay it out. Original freight is refunded when the fault was ours.

Questions

Email Info@guillotine-life.com with your invoice number and what went wrong. A real person reads it and answers within 2 business days.

Guillotine Life, a registered trade name of TINKAVU LLC
2048 Howland Blvd Unit 390181, Deltona, FL 32739

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